Alright, let's talk about getting a new roof or fixing an old one. It's a big investment, probably one of the biggest you'll make for your home. You don't want to mess it up, and frankly, there are some folks out there who'd be happy to take your money and do a crummy job. So, how do you make sure you're hiring the right crew?
Start with the Right Questions
When you're talking to a potential contractor, don't be shy. You're interviewing them, not the other way around. Here are some things you absolutely need to ask:
- Are you licensed and insured? This isn't just a nicety; it's a must. I'm talking about a Washington State contractor's license (look for a number like RICHLRC888C2, for example, though ours is different). And they better have general liability insurance and workers' comp. If someone gets hurt on your property and they don't have insurance, guess who's on the hook? You are. Ask for proof, not just a verbal 'yes.'
- How long have you been in business? Experience matters. A company that's been around for a decade or more has seen it all, and they're probably doing something right to stick around that long.
- Can you provide references? Any good contractor will have a list of past clients you can call. Don't just take their word for it; call those people. Ask about communication, cleanup, and if they'd hire them again.
- What's your warranty? There are usually two parts: the manufacturer's warranty on the materials and the contractor's warranty on their workmanship. Make sure you understand both. A good workmanship warranty should be at least 5-10 years.
- Who will be doing the work? Is it their own employees or subcontractors? Either can be fine, but if it's subs, ask how long they've worked with them and if they're also insured.
- What's the project timeline? Get a realistic start and end date. Things can happen, especially with our Tri-Cities wind, but they should have a clear plan.
Decoding the Quote
You're going to get a few quotes, which is smart. But don't just pick the cheapest one. A lowball quote often means cut corners or hidden costs later. Here's what a good quote should include:
- Detailed Scope of Work: It should clearly state what they're doing. Is it a full tear-off? Are they replacing damaged decking? What kind of underlayment? What type of shingles (brand, color, material)? Don't just say 'new roof.'
- Materials Breakdown: List all materials, not just the shingles. Flashing, vents, drip edge, ice and water shield, fasteners, etc.
- Labor Costs: This might be bundled, but it should be clear it's included.
- Cleanup Plan: How will they protect your landscaping? How will they handle debris removal? Will they use a magnetic sweeper for nails? This is huge, especially if you have kids or pets.
- Payment Schedule: A reputable contractor won't ask for 100% upfront. A common structure is 10-20% down, progress payments, and the final payment upon completion and your satisfaction.
- Permits: Who is responsible for pulling the necessary permits from the City of Richland? It should be the contractor.
Watch Out for These Red Flags
I've seen some shady stuff over the years. Here are some immediate turn-offs:
- Door-to-door sales after a storm: If someone shows up uninvited right after a big windstorm, be wary. They might be storm chasers who do quick, shoddy work and then disappear.
- Cash-only deals: This is a massive red flag. It usually means they're trying to avoid taxes, and if they're cutting corners there, where else are they cutting them?
- High-pressure sales tactics: